Turnaround Time, Refund, Return, Cancellation, & Shipping Policy

SBSC - Small Biz Shipping Co Refund, Return, Cancellation, Shipping, & Turnaround Times


Our current turnaround times are always posted on the top banner of the website and in the bottom left footer of the website. Turnaround time (TAT) often fluctuates based on the volume of orders, days of operation, and other factors that may be out of our control. Please always check the site to see if your order is still within the current TAT before contacting us via email, text, or social media.

Our current TAT policy is as follows: 

Our TAT includes Mon-Fri during business hours and does not include weekends or holidays.

The first business day begins the next business day after you order and the turnaround time does not include shipping time.


We do not allow order cancellations for any reason. This is due to our volume of orders and the pulling and packing process. Once an order is placed it will be picked, packed, and shipped. If there is a reason that we deem acceptable for order cancellation, we will make that decision on a case-by-case basis and your order could still incur an unpacking and reshelving fee due to the cost of packing materials and time to pick and pack your order.


Thank you so much for joining the SBSC Family! We appreciate your business and always strive for the highest quality products and best customer service to ensure that you are completely satisfied!

Due to the nature of our products, we have had to create a strict no return and no refund policy. Offering one-time use products such as poly mailers, transfers, uv dtf, etc. does not allow us to offer refunds, returns, or exchanges. All Sales Are Final.

However, we do know that there will be times where the product quality or other issue may warrant a return, refund, or exchange. In these special circumstances it will be up to Small Biz Shipping Co. to determine if that return, refund, or exchange can be made. If you believe your order meets this criteria, please contact our customer service at Hello@SmallBizShippingCo.com

*International refunds: Shipping costs will be deducted from the return amount, on top of the 25% Restock Fee*

If you do qualify for a return, refund, or exchange, please know that your order cannot exceed a 10-day window from the delivery date noted on the tracking number for your order. 

If you have any other questions, you can always contact us at hello@smallbizshippingco.com.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Thank you for your purchase! As of July 1, 2024, the shipping rates have increased, causing us to increase our shipping as well. We apologize for the inconvenience, but please know that we are making every effort to provide the absolute best pricing on our products to make up for it. Remember, the more your order, the less per item the shipping costs!

We will work quickly to get your orders out to you, but please know that once they are turned over to USPS, UPS, FedEx, or DHL the rest is out of our control. We strongly recommend purchasing the Route Package protection, as that is the best way to quickly replace or refund your order if something happens in transit.

If the shipping cost is higher than the current flat rate, please note that it is most likely the Bulk Box Shipping Fee. Items that require larger boxes, such as glasses, tumblers, bubble mailers, and shirts, end up costing much more than the flat rate. We have added a $6 Bulk Box Fee to cover the large box/heavier weight shipping cost.

As always, if you have any questions at all, please don't hesitate to contact us via email at hello@smallbizshippingco.com or via text at 937-344-4472.